About Us
One-stop Property Management Service for Your Malaysia Home
Established in 2017, CityStays have hosted thousands of guests and have since made the hospitality aspect of Airbnb seamless, automatic and personalized for each and every guest we host.
Our story began when Chloe and I had just visited one of our properties that had been unrented for six months. As we were walking into the lift discouraged, Chloe looked at me and uttered a word that changed the way we looked at properties forever: ‘Airbnb.’ That moment started the beginning of Citystays, an AirBnb property management company in Malaysia.
CityStays
Why Choose Us
Optimal Occupancy
Achieved over 70%+ occupancy rates with our proven track record, reliably boosting your property's income.
Expert Hosting & Training
We manage and market your property effectively. Our rigorous training ensures skilled handling and guest satisfaction.
Professional Housekeeping
We maintain strict protocols for top-tier cleanliness & perform mattress cleaning every 6 months for hygiene.
Proven 1,000+ Great Reviews
With a stellar 4.9-star rating on Google, we prioritize unparalleled service and attention to detail.
One-Stop Service Center
We offer tailored ID and renovation solutions to enhance property aesthetics, maximizing its potential.
CityStays
Why Choose Us
Optimal Occupancy
Achieve over 70% occupancy with our proven track record Maximize your property's potential for a steady income boost.
Professional Hosting
Trust industry professionals to manage your property. Our commitment to high standards ensures satisfied guests and successful hosting experiences.
Professional Housekeeping Team
Our housekeepers are in-house, with strict SOP, and we ensure every unit’s cleanliness is at tip-top level. Besides, we do mattress cleaning for our Airbnb units’ mattresses every 6 months to ensure mattresses are clean and mites free.
Comprehensive Host Training
Skillful handling and effective marketing are guaranteed. Our hosts undergo rigorous training and have the skills to successfully enhance guest experiences and market your property.
Proven Thousands of Great Reviews
With a 4.9-star rating on Google, our proven track record speaks volumes about our commitment to excellence. Trusted by thousands, our dedication to delivering unparalleled service and attention to detail ensures consistently high satisfaction levels.
A One Stop Service Center with ID & Renovation
We offer complete and customize ID and renovation solutions, ensuring your property is not only managed professionally but also beautifully designed to maximize its potential.
CityStays
Why Choose Us
Proven Thousands of Great Reviews
With a 4.9-star rating on Google, our proven track record speaks volumes about our commitment to excellence. Trusted by thousands, our dedication to delivering unparalleled service and attention to detail ensures consistently high satisfaction levels.
A One Stop Service Center with ID & Renovation
We offer complete and customize ID and renovation solutions, ensuring your property is not only managed professionally but also beautifully designed to maximize its potential.
Optimal Occupancy
Achieve over 70% occupancy with our proven track record — nearly 90% of hosts consistently enjoy high booking rates. Maximize your property's potential for a steady income boost.
Professional Hosting
Trust industry professionals to manage your property. Our commitment to high standards ensures satisfied guests and successful hosting experiences.
Comprehensive Host Training
Skillful handling and effective marketing are guaranteed. Our hosts undergo rigorous training and have the skills to successfully enhance guest experiences and market your property.
Professional Housekeeping Team
Our housekeepers are in-house, with strict SOP, and we ensure every unit’s cleanliness is at tip-top level. Besides, we do mattress cleaning for our Airbnb units’ mattresses every 6 months to ensure mattresses are clean and comfortable.
Services
Trio of Services for Your Property in One Place
CityStays
CityReno
CityClean
Testimonials
Loo Xin Zheng2025-01-16Trustindex verifies that the original source of the review is Google. good P.K. Sun2025-01-16Trustindex verifies that the original source of the review is Google. Took the Royal Package promo & am very satisfied & happy with the service from Thinesh & team, super efficient & job well done. They also helped me remove the stains esp on my sofa & got rid of dust mites on my mattresses. Very thorough cleaning including deep cleansing service where needed.👍👍 Also thanks to Sumita for her great service to advise & facilitate the cleaning service as per my requirement, appreciate the flexibility to suit my requirements & her prompt response. 👍👍 Ahmed Shamin2025-01-06Trustindex verifies that the original source of the review is Google. Clean and beautiful apartment.. very accurate as described.. easy communication.. Hanisah Abdul Rahman2024-12-28Trustindex verifies that the original source of the review is Google. Beautiful unit with all the amenities you need for tour family. We arrived late at 10.30 pm. Self check is easy. Ample parking and easy access to the unit. The unit is spacious and comfortable. Spencer Lai2024-12-28Trustindex verifies that the original source of the review is Google. Great property, great location, great value. Nani Tjuradi2024-12-26Trustindex verifies that the original source of the review is Google. Booked this place with Airbnb. Checking in and out are piece of cake. It is homie and the place is brightly lit. The round bathtub in the master bedroom is deep and large not small like in most apartments. What I love most is we can drink clean water directly from the water filter Another thing I like is the private lift that goes straight to the apartment though initially it can be tricky and confusing. Make sure to tell your driver to drop you off at KL Gateway premium residence. Otherwise you will end up at KL gateway residence, which is about 500m away. All 3 beds, pillows and sofa are firm & comfortable Nadia Asyikin2024-12-13Trustindex verifies that the original source of the review is Google. Spotless and love the privacy. One parking available. Very responsive host. Thanks for hosting Denness Lim2024-12-12Trustindex verifies that the original source of the review is Google. Good and clean
It’s a lovely place with an ever helpful host in Shoba. The place is spacious , nice and clean. Our third stay here and we look forward to staying here again and to making this our preferred place of stay.
Deccan
Good job CityClean! I'm very satisfied with the mattress cleaning service provided by them, thank you for the excellent job. My mattress is super clean and smell good too. I will schedule for my sofa cleaning next week.
Julien
The job was nicely done, workers explained to me about every steps. And yes! The mattress smell good and we feels like sleeping on a new bed.
Mitra
Hi, the service was very good, they explained the process well. We are happy with the result.
Jamal
Took the Royal Package promo & am very satisfied & happy with the service from Thinesh & team, super efficient & job well done. They also helped me remove the stains esp on my sofa & got rid of dust mites on my mattresses. Very thorough cleaning including deep cleansing service where needed. Also thanks to Sumita for her great service to advise & facilitate the cleaning service as per my requirement, appreciate the flexibility to suit my requirements & her prompt response.
P.K Sun
I recently used their cityclean service and had an excellent experience, thanks to Thinesh, who was in charge of the service. Thinesh was not only professional but also very attentive to detail, ensuring every part of my home was cleaned thoroughly. His communication was great, and he made sure to address any special requests I had. I truly appreciate his dedication and effort in making my home spotless. I highly recommend this service, and Thinesh in particular, for anyone looking for top-notch cleaning!
SoCheapLor Yap
Already booked my next trip with this property 😀
Felicia
The team provides a clear statement every month for account closing, which is important for owners and eases owners' burdens. Besides, they are willing to hear owners out and accommodate their requests, which provides a happy and satisfying experience. All in all, happy 2 years of experience with CityStays. Kudos to the team and management.
Johnny, VIDA
屋主很快回覆,整體乾淨,比想像中還好
Ho
CityStays has done a good job because they have always worked hard and been full of responsiveness to serve clients.
Ben, VIDA
The place is comfy and feels homey, overall clean and comfortable. Check in and check out process is easy. We have a pleasant stay. Strategic location and easy to get around. Shoba is friendly, always ready to help and answered our questions clearly. Great place to stay!
Ester
I was here solo traveling and this was the most homiest apartment I've stayed at, SK and Yuki was so helpful with any questions I had. I had to extend my stay here in Malaysia and I chose to move to another unit, best decision I've ever made, I love SK and Yuki's friendliness and everyone in the building. This studio I stayed at was so convenient, everything you need is in the room especially washing machine. ~minimarts are within walking distance ~easy to get grab, grab orders etc ~the housekeeping team did a great job with cleaning and are very polite ~the smartlock is super convenient ~check in was so easy ~you just need your face for elevator, entrance ~i felt secure and safe in this building i definitely recommend staying here, the best part is face id and smartlock! Thank you so much for making my stay wonderful!
Ira
Had a great time staying here with my family. A clean and cozy place with only 5 mins walk to Bukit Bintang. Highly recommended if you’re visiting KL and looking for a strategic location. Host is helpful and responsive.
Andin Shifa
I’m very satisfied with the renovation and it only took one month time. The rental return is high and has reached my expectations. Mr. Chee would answer and deal with it on time when I have queries. And I’m very satisfied with my original decision.
Mr. Qian, Ceylon Hill
The place was very clean and it was comfortable. The toilet was shinning clean. We stayed for a night for a girls night and we enjoyed it so much. Everything was prepared just like they mentioned and the rooms are exactly like the pictures shown. Most importantly The wifi was great ! Overall I enjoyed staying here. Would definitely recommend.
Qamarina
Host was very easy to communicate with. Lots of clear instructions for the check in process. Place was very centrally located with lots of shopping and great restaurants within easy walking distance. LRT within walking distance. Easy accessibility to central KL. Great stay! Highly recommend.
Sheila
Really had an awesome stay in ur place. Everything was worth for what i paid for, and the best part.....hassle free since day 1 to check out. Thumbs up 👍
M Garcia
回um参加毕业典礼,想找一个离学校近一些住处,这个房子的位置非常好,环境和设施都无可挑剔!而且楼下保安也很负责~ 屋子里面的设施和图片没有任何区别,很满意的一次住宿!
对方正在输入…
Place is really nice and as advertised. The aesthetic is beautiful and for me the bed was sooo comfy~ I had a great time resting hehe..anyway host is responsive and clear.
Batrisyia Maathirah
設計款式漂亮,價格和服務都很棒!
Chong, M Vertica
非常棒的体验,干净卫生,房东nice.
Zhenyu
Had a great stay at citystay home. Host is so helpful. The house look same like a picture and sooooo clean. i recommend the family especially with baby because the house is so so clean.
Mazliana
It was such a perfect place to stay. The floor was sparkling clean the moment I entered the house, till I could see my face on the floor 😆. Every single thing matched with the pictures described on Airbnb. In love with the Mickey Mouse theme, with the bright colors makes the unit more vibrant. The linens were clean and properly prepared for us. Complete with a set of ironing set, hairdryer, as well as the washer and the dryer. The Daikin airconds were cold. The host was very responsive. Easy to self check in just needed to register at the lobby which took less than 3 mins. Will repeat staying here again if I head to KL some other time. Overall, well done for being a great host ☺️
Amyra
Booked at the last minute and did not regret a single bit! Host was very accommodating and friendly, also very informative in terms of check-in info etc. Facilities as well as furnishing are very nice as well! Foosball table and tic tac toe games were provided too 🙂
Nurin
The room was clean & smell good, same goes for the toilet… smell very nice. overall i really like it. comfortable and quiet , will definitely come back . also the host was helpful and responsive. Recommended.
Rieta
The unit is so clean and tidy, can feel that the owner really put effort in decorating the place and keeping it clean. Everything is perfect. Highly recommend and will definitely come back again 👍🏻👍🏻👍🏻